Support
If a purchase is not right for you, contact ProPriceHub within 30 days of delivery. We will help you start a free return and refund the eligible product purchase price to the original payment method.
At a glance
Return window
Contact us within 30 days after your order is delivered.
Return shipping
Approved returns receive a prepaid return label at no cost.
Refund
Eligible returned products receive a full refund of the product purchase price.
You may request a return within 30 days after carrier tracking shows the order as delivered. Email [email protected] with your order number and the item you want to return. Our team will provide return instructions and a prepaid shipping label.
Once the eligible return is received and verified, ProPriceHub will refund 100% of the returned product purchase price to the original payment method. There is no restocking fee and no charge for the approved return label.
Please return the product with the components, accessories, labels, and packaging that arrived with it whenever possible. Normal evaluation is expected, but items that are intentionally damaged, materially altered, or incomplete may not qualify for the guarantee.
Contact support before sending anything back. Returns sent without authorization may be delayed because we cannot reliably connect the parcel to the correct order.
If an order arrives damaged, contains the wrong item, or is missing part of the shipment, contact us promptly with your order number and supporting photos. These issues are covered separately from a standard preference return.
Depending on your preference and inventory availability, we may provide a replacement or a full refund. You will not be charged return shipping for an approved damaged, incorrect, or incomplete order claim.
We process approved refunds after the returned parcel is received and verified. The refund is sent to the original payment method. Your bank or payment provider may need additional business days to post the credit to your account.
We will email you when the refund has been submitted. If the credit does not appear after your payment provider processing window, contact support and we will help confirm the transaction details.
If you need to cancel an order before it ships, contact us as soon as possible. We will cancel and refund orders that have not entered fulfillment. If the parcel has already shipped, the 30-day return process remains available after delivery.